Contact Cuddlebrook Studios
Email support@cuddlebrook.com.
Please include your iPad model, iOS version, and the screen you were using. A screenshot can help if it does not contain sensitive information. Do not send a password, verification code, payment information, or other private account details.
Game Saves
Cuddlebrook saves automatically when you close a day and at points while you play. Your save stays on your iPad and does not move to another device. Cuddlebrook Studios does not operate a server for the game and cannot view or retrieve your save.
Starting Over
Cuddlebrook has no in-game option to erase your saved progress and start a new shelter. If you want to start over, delete the app from your iPad; this removes your save along with it. Reinstalling the app begins a new shelter from the start.
Orientation
Cuddlebrook plays in landscape. If you see a prompt asking you to turn your iPad, rotate the device until the shelter fills the screen.
Pausing
Tap the clock to pause the shift. Tap it again to resume.
Save and Load
Open the menu to find Save and Load, alongside How to play and Pause.
Privacy
Read the Cuddlebrook privacy policy for details about local storage, retention, and deletion.